Customer service

How can we help you?

Order tracking


The evening before delivery, after 19:00, you will receive an e-mail from our carrier DPD with a track & trace link to track your order. If your order is divided over multiple parcels, you will receive a track & trace link for each parcel.


Is your order being sent by pallet? Then our carrier DACHSER will contact you to schedule a delivery time. Depending on the depot, this will be done by e-mail or telephone.