Customer service

How can we help you?

Ordering

Advice and help with choosing
Order everything for your project, accurate to within a millimetre. Are you having trouble choosing the right material? Read here how we can help you in your search.
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Preparing a cutting list

We have made it easy to order cut to size timber. Are you less digitally minded, but still curious to see if you can get the project done yourself? Read here how you can easily convert and order your cutting list.

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Save multiple projects

Our service goes beyond sawing wood. With us you can also easily prepare your project. Save your shopping cart (temporarily) so that you can correct the final details. Curious how? Read more about it here.

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Minimising waste

Samen zorgen we voor minder afval en profiteert iedereen in mee!

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Automatic cutting schemes

Our webshop automatically generates sawing schedules when you choose the 'for sawn per sheet' type. Do you have a large project using 1 type of wood? Then you will generally be cheaper if you choose the 'for sawn per sheet' option. But how does that work? We explain it here! 

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Request a quote
Do you have a major project? Put together your own shopping cart and get an instant price overview. Read more here!
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Ordering cut-to-size timber; how does it work?
Simply place your order online and specify exactly what you need; we’ll take care of the rest! Find out everything about placing an order here.
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Minimum unit price
Is the total of the shopping cart higher than expected? This may be because we use a minimum unit price. We'll explain more about that in this section.
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Order status
Curious about the status of your order? We'll keep you informed as best we can. Click here to read more about this topic.
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Change order

Would you like to make a change to your order? This is possible when your order is not yet in production. Read more about the possibilities.

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Cancel order
Did something go wrong and do you want to cancel your order? Read more about the possibilities here.
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